Refund & Cancellation Policy
Proxy access is a digital service that can be provisioned immediately and consumed quickly. This policy explains when refunds, replacements, or credits may be available.
Final after provisioning or use
Once credentials/IPs are delivered or any included traffic/access is consumed, the purchase is final except where this Policy or applicable law requires a remedy.
Potentially eligible issues
- Duplicate or clearly erroneous charge.
- A paid plan was not provisioned within the stated provisioning window and support could not remedy it.
- A material ProxyHub-side service failure prevents use of the purchased plan and we cannot reasonably repair, replace, or credit the affected portion.
- A refund is required by applicable law.
Generally not refundable
- A target website blocks, challenges, rate-limits, fingerprints, or changes support for the proxies.
- Your software, browser profile, account, bot, scraper, or target-site configuration is incompatible.
- You change your mind after provisioning/use.
- You exceed plan traffic, concurrency, session, targeting, or other stated limits.
- Access is suspended or terminated for fraud, abuse, or AUP violations, to the extent permitted by law.
- You supplied incorrect configuration or did not use the documented authentication method.
Claims
For provisioning errors or material defects, contact support promptly and preferably within 24 hours of delivery/discovery. Include the order reference, plan, timestamps, and reproducible symptoms. This reporting request does not limit rights that cannot legally be waived.
Remedies
Depending on the verified issue, we may replace access, restore traffic, extend access, provide a proportional credit, or issue a refund to the original payment method.
Contact
Customer support: Support email not configured. Abuse reports: Abuse email not configured. Privacy/legal requests: Privacy email not configured. You may also use our Discord support.